COMPLAINTS PROCEDURE

In the unlikely event of a teacher being dissatisfied with any aspect of the Pregnancy Yoga Teacher Training Course or Continued Personal Development Workshops for Yoga Teachers offered by Yoga Mama, a Complaints Procedure is available. We deal with all grievances as rapidly and efficiently as possible for the benefit of all parties concerned. You can make informal complaints in person to a member of the Yoga Mama management team. We will aim to resolve your issue within 48 hours wherever possible. We will notify you of the outcome in writing.

MAKING A FORMAL COMPLAINT

If you would prefer to make a formal complaint, please write to the Director of Yoga Mama at our business address. Complaints received in writing follow a set procedure:

  • Firstly, we will acknowledge the complaint within 48 hours and, after an investigation, we will arrange a meeting with you.
  • Secondly, the directors, teacher and client will attend the meeting.
  • We will record details of the meeting and will work toward a resolution that is satisfactory for all parties involved.
  • We will keep the client informed throughout the complaints procedure process.

FURTHER COMPLAINTS

Finally, if you are unsatisfied and wish to escalate your complaint, you can contact the relevant governing body or professional organisation: Yoga Alliance Professionals.