Complaints procedure. Mama Pregnancy Yoga Teacher Training School

COMPLAINTS PROCEDURE

In the unlikely event of a teacher being dissatisfied with any aspect of the Pregnancy Yoga Teacher Training Course or Continued Personal Development Workshops for Yoga Teachers offered by Yoga Mama, a Complaints Procedure is available. We deal with all grievances as rapidly and efficiently as possible for the benefit of all parties concerned. You can make informal complaints in person to a member of the Yoga Mama management team. We will aim to resolve your issue within 48 hours wherever possible. We will notify you of the outcome in writing.

MAKING A FORMAL COMPLAINT

If you would prefer to make a formal complaint, please write to the Director of Yoga Mama at our business address. Complaints received in writing follow a set procedure:

  • Firstly, we will acknowledge the complaint within 48 hours and, after an investigation, we will arrange a meeting with you.
  • Secondly, the directors, teacher and client will attend the meeting.
  • We will record details of the meeting and will work toward a resolution that is satisfactory for all parties involved.
  • We will keep the client informed throughout the complaints procedure process.

FURTHER COMPLAINTS

Finally, if you are unsatisfied and wish to escalate your complaint, you can contact the relevant governing body or professional organisation:

Yoga Mama Wellness

YOGA MAMA WELLNESS

Yoga Mama Wellness runs a wide variety of  general, pregnancy and postnatal yoga, Pilates and tai chi classes in its Putney studio. There are classes to suit the needs of everyone. We also offer rehab classes for those with injuries or looking to return to exercise.

Yoga Baba Clothing

YOGA BABA CLOTHING

Yoga Baba is an independent organic clothing company for babies. In collaboration with a London artist and yogi, we have produced our own unique range of baby clothing made from 100% organic cotton. These feature illustrated prints inspired by yoga and nature.

The Putney Clinic of Physical Therapy

THE PUTNEY CLINIC

The Putney Clinic of Physical Therapy is part of London’s largest NHS and Private Medical Treatment Facility. It provides a complete cycle of care, from the treatment of pain and injury rehabilitation to lifestyle changes, preventative exercise and mind-body well-being.

Really enjoyed it, I feel confident and excited to teach pregnant women.

I highly recommend this pregnancy yoga teacher training course.

Donna Noble

Yoga Teacher

The amount of knowledge gained I really feel I can lead a well-structured class and very safely.

The environment and all the teachers were highly nurturing and had a wealth of knowledge they were happy to share. I'm so pleased I chose to take this course. It has helped me feel more confident about teaching but also the birth of my first baby.

I thought the course was great overall and am really looking forward to starting my classes. Thank you!!

Thoroughly enjoyed the course and the wealth of valuable knowledge and personal experience of the teachers. Loved it! Thank you so much.

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